Legal notice

Last updated: August 2026

1. Business Identification

Brand name: Artisan House
Owner: Masters Caleb Travis, operating as Artisan House
Business address: 721 Mason LN, Waxahachie, TX 75167
Customer support email: info@artisanhouse.us
Website: artisanhouse.us
Business activity: E-commerce — kitchen & kitchen accessories

2. Applicable Law and Consumer Protection

Artisan House operates in accordance with all applicable US federal and state consumer protection laws, including:

- US Federal Trade Commission Act (15 U.S.C. § 45 et seq.) — FTC regulations on unfair or deceptive acts and practices
- Texas Deceptive Trade Practices-Consumer Protection Act (DTPA), Tex. Bus. & Com. Code §§ 17.41–17.63 — Texas state consumer protection law
- CAN-SPAM Act — governing commercial email communications

Artisan House does not engage in deceptive or unfair business practices. All product descriptions, prices, policies, and promotional communications reflect accurate, verifiable information.

3. Consumer Rights — US Customers

US customers may file complaints or inquiries with:

Federal Trade Commission (FTC)
Website: www.ftc.gov
ReportFraud portal: reportfraud.ftc.gov

Texas Attorney General's Office
Website: ag.texas.gov
Phone: 1-800-621-0508

4. Consumer Rights — EU/UK Customers

EU customers have rights under the EU Consumer Rights Directive 2011/83/EU, including:

- Right of withdrawal: 14 days from delivery to return goods without providing a reason, subject to applicable exceptions
- Right to conformity: goods must match their description and be fit for their intended purpose
- Right to remedies: if goods are defective, you are entitled to repair, replacement, price reduction, or refund

For EU customers, disputes may be submitted through the EU Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr/

Artisan House's email address for ODR purposes: info@artisanhouse.us

5. Limitation of Liability

Artisan House makes every effort to ensure the accuracy and completeness of the information on artisanhouse.us. However, Artisan House shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of or inability to use this website, except where such limitation is prohibited by applicable mandatory consumer protection law.

6. Intellectual Property

All content on artisanhouse.us — including text, images, logos, graphics, and source code — is protected by applicable intellectual property laws and is the property of Artisan House or its licensors. Unauthorized reproduction, distribution, or commercial use of any content is prohibited without prior written authorization.

7. Changes to This Notice

Artisan House reserves the right to update this legal notice to reflect changes in applicable laws or business practices. We recommend reviewing this page periodically.

8. Contact

For any legal or compliance-related inquiries:
Email: info@artisanhouse.us
Address: Masters Caleb Travis, 721 Mason LN, Waxahachie, TX 75167