Refund policy

Returns & Refunds Policy

In accordance with applicable US Federal Trade Commission (FTC) regulations and Texas Deceptive Trade Practices-Consumer Protection Act (DTPA), Tex. Bus. & Com. Code §§ 17.41–17.63.

1. Return Window

Artisan House offers a 90-day return window from the date you receive your order. You may return any eligible item within this period without needing to provide a reason, provided the conditions below are met.

To initiate a return, please contact us through one of the following channels:

  • Email: info@artisanhouse.us — include your full name, order number, and the item(s) you wish to return
  • Return form available at: artisanhouse.us

2. Return Conditions

Kitchen tools and utensils (spatulas, spoons, whisks, ladles, knives, cutting boards, peelers, graters, and similar items):

  • Items must be unused — no signs of food contact, cooking use, or preparation of any kind.
  • Items must show no food residue, stains, grease, cuts, or knife marks.
  • Items must be clean, dry, and odor-free.
  • All original packaging, tags, and any protective covers or sheaths must be present and intact.

Kitchen accessories and storage products (containers, organizers, trivets, racks, holders, and similar items):

  • Items must be unused and in original factory condition.
  • No scratches, dents, marks, or signs of use of any kind.
  • All parts, components, and original packaging must be included.

Small kitchen appliances (blenders, toasters, electric kettles, coffee makers, food processors, and similar):

  • Items must not have been used beyond an initial visual inspection or brief power-on test (no food preparation).
  • All accessories, attachments, measuring cups, lids, carafes, and any other included parts must be present and intact.
  • Original packaging — box, foam inserts, inner trays, and wrapping — must be present and in good condition.
  • Power cord and manual must be included.

All items:

  • The return request must be submitted within 90 calendar days of receiving the order.

Non-returnable items:

  • Items showing any signs of food contact, cooking use, or food preparation.
  • Items with food residue, stains, grease, odors, or knife marks.
  • Small appliances that have been used for actual food preparation (beyond brief power-on test).
  • Items with missing parts, accessories, or original packaging.
  • Items damaged due to misuse, improper cleaning, or unauthorized modifications.
  • Consumable items (filters, bags, pods) that have been opened or used.
  • Sale or clearance items explicitly marked as final sale at the time of purchase.

3. Return Process

  1. Contact our team at info@artisanhouse.us or via the return form at artisanhouse.us, providing your order number and the item(s) you wish to return.
  2. Our team will review your request and respond within 1 to 3 business days with confirmation and return instructions.
  3. Once confirmed, repack the item in its original packaging with all accessories and documentation, and ship the parcel to the address we provide.
  4. After we receive and inspect the returned item, we will process your refund or exchange as described below.

4. Return Shipping Costs

  • Defective or incorrect item: Artisan House covers all return shipping costs.
  • Change of mind / voluntary return: Return shipping costs are the customer's responsibility. We recommend using a tracked shipping service.

5. Refunds

Once the returned item is received and inspected, Artisan House will process the refund within 14 calendar days of receiving the return.

Refunds will be issued to the original payment method used at checkout. Original shipping costs will not be refunded in cases of voluntary returns, unless the entire order is returned due to a defect or error attributable to Artisan House. Please allow 3–10 additional business days for the refund to appear in your account, depending on your bank or payment provider.

6. Exchanges

If you would like to exchange an item for a different product or variant, indicate this in your return request. Exchanges are subject to availability. If the requested item is not available, a full refund will be issued.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at info@artisanhouse.us within 48 hours of receiving the order. Include photos and/or video documenting the condition of the product and packaging.

Artisan House will arrange, at no additional cost, the shipment of a replacement product or, if unavailable, a full refund including original shipping costs.

8. Cancelled Orders or Out-of-Stock Products

If a product is unavailable at the time of order processing, Artisan House will notify you by email and cancel the order, issuing a full refund within 14 calendar days via the original payment method.